Director of IT Operations & Infrastructure

Shifting Gears with Pon.Bike

Shifting Gears: Pon.Bike is the world’s leading bicycle company, home to a portfolio of iconic brands including Cannondale, Gazelle, Cervélo, Santa Cruz, and Kalkhoff. To support our ambition of becoming the world’s most data-driven bicycle company, we are fundamentally reshaping our Digital & Technology function.

We are moving away from a landscape of fragmented, local projects and siloed IT operations towards a high-performance global technology function. This transformation is not just about technology; it is about building the "One Pon.Bike" backbone that enables our brands to scale globally while engaging customers locally.

The Role: Architecting the Global Backbone of Pon.Bike

As the Director of IT Operations & Infrastructure, you will be the driving force behind the stability, resilience, and performance of our global IT environment. This is a high-impact leadership role where you will move us from a fragmented hosting landscape to a modern, consolidated cloud infrastructure. You are not just managing "plumbing"; you are building the secure, scalable foundation that allows our iconic brands to innovate and win in the market.

Key Responsibilities

• Global IT Operations & Service Excellence: Own end-to-end service delivery across infrastructure, workplace, networks, and core IT services. 

• Infrastructure & Cloud Strategy: Define and execute a global strategy covering on-prem, cloud, and hybrid environments. 

• Financial & Vendor Governance: Drive cost transparency and reduction through vendor rationalization, sourcing leverage, and automation.

• People & Operating Model Leadership: Design and implement a federated IT model that balances central efficiency with local brand needs.

• Operational Transformation: Support major initiatives like ERP modernization and digital platforms by ensuring scalable and resilient foundations.
  

Who You Are

You are a pragmatic, service-oriented leader who balances technical control with the agility needed for a major digital transformation. You lead with empathy but stay firm on global strategy, possessing the "change leadership" skills to influence stakeholders across a decentralized environment. You thrive in high-pressure situations, bringing a calm and decisive leadership style to crisis management.

Qualifications

• 10+ years of experience, ideally gained within a global manufacturing, retail, or FMCG environment with a turnover exceeding €1bn.

• Experience leading major IT operations and infrastructure programs, ideally with significant experience at a global scale in complex companies, with significant experience of post-merger integrations.

• Deep technical knowledge of cloud environments, networking, and modern security frameworks.

• Experience implementing and running ITSM processes and managing large operational and virtual teams alongside external vendors.

What we offer

At Pon.Bike, we offer an environment where professional growth and a passion for our products go hand-in-hand.

Impact from Day One: You are not just maintaining a system; you are building the framework for a global digital transformation.

Global Environment: Work in a highly international setting with colleagues and brands spanning across Europe, North America, and Asia.

Professional Development: Access to the Pon Academy and specialized leadership programs to further your career within the broader Pon Holdings group.

The Best Tools: A competitive salary, secondary benefits, and a flexible, modern hybrid working environment.